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Find, update, cancel a charge or donation
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Update information (e.g. address)
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Request an email receipt
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Request a refund
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Update payment method
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Contact support
Frequently asked questions
Mail or check
Anedot does not facilitate donations by mail. Please go to organization website or social media to find information to donate by mail.
Bitcoin
You can donate using Bitcoin via Anedot. Note that Anedot is unable to void, refund, or alter Bitcoin transactions after submission. Bitcoin donations are non-refundable.
Year end statements
At the end of each calendar year, organizations can send year-end giving statements to their donors through Anedot. If you gave to multiple organizations, they would need to issue separate statements. If you did not receive a giving statement, please contact the organization directly for your giving records.
For more information, check out this guide: Year-End Giving Statement.
Merchandise, orders, tickets and events
Anedot does not have information regarding event details, memberships, merchandise, order details, or shipping statuses on behalf of organizations. You will need to contact the intended organization directly for further information.
*Shipping times may vary depending on the type of item or organization. Some items may be provided via downloads or digital versions.
Removal of information
We are required to keep certain data on financial transactions for audit, compliance and fraud prevention purposes.
Please email help@anedot.com with your name, email, and phone number for data removal requests and our team will work with you to remove what is possible.