Anedot’s customer service is the number one reason why I am most satisfied. They are responsive and they address any issue promptly. The President of the company has brought in top notch executives to ensure that customer service is a priority at Anedot.
About Convention of States Action
Convention of States Action is a nonprofit organization focused on building an engaged army of self-governing grassroots activists.
The organization focuses on mobilizing supporters, growing long-term donor relationships, and scaling fundraising efforts to support its mission nationwide.
The challenge: growing recurring giving while ensuring reliability and trust
As Convention of States Action worked to grow its monthly donor program, the organization needed a dependable fundraising platform that could scale with its needs.
The team was concerned about de-platforming risks and wanted a long-term partner they could trust to support their mission without unexpected service disruptions.
Their previous merchant processor lacked responsive support and did not offer a clear path for requesting improvements or enhancements.
When donors encountered issues making a gift, particularly large donations, delivering timely and confident answers was difficult without strong partner support.
The organization was also searching for a permanent home for its monthly donor program and wanted a partner that welcomed feedback and collaboration on product improvements.
The organization identified several key challenges:
- Needed a reliable fundraising platform that reduced de-platforming risk
- Needed fast, responsive support to serve donors effectively, especially for large gifts
- Needed a long-term solution to grow and sustain a monthly donor program
- Needed tools to convert one-time donors into recurring supporters
- Needed a partner that welcomed feedback and collaboration on product improvements
I have not seen another fundraising platform that is as robust and user-friendly as Anedot.
The Anedot solution: real-time flexibility and recurring growth at scale
After transitioning to Anedot, Convention of States Action experienced major improvements in both donor experience and organizational efficiency.
Anedot’s tools gave the team confidence they could meet donor needs in real time.
When a known supporter wanted to make a large donation, the team could contact Anedot and have transaction limits adjusted quickly.
Unlike their previous provider, Anedot was also able to support international donations, including gifts from Canadian donors.
Anedot played a central role in strengthening the organization’s recurring giving strategy.
Using Upgrades, the team was able to transition one-time donors into monthly supporters more effectively, helping build consistent revenue and deeper donor relationships.
Operational efficiency also improved. Presets made it easier to manage a high volume of pages by applying changes across many pages at once, improving both consistency and quality.
Role-based permissions strengthened internal management, while exporting donation data to CSV made reporting and analysis faster and more customizable.
When the team needed a donation page that embedded a video and appeared as a video link when shared via text, Anedot collaborated with them to deliver exactly what they envisioned.
That same collaborative approach extended to product development, with Anedot welcoming feedback and including the team in beta testing for new features.
Key benefits:
- Customer support that responds quickly and addresses donor and staff issues promptly
- Recurring giving tools that support the growth and management of a long-term monthly donor program
- Action Pages that make it easy to create, customize, and distribute fundraising pages across campaigns
- User permissions that allow teams to assign role-based access and maintain internal control as operations scale
- Data exporting that enables fast, flexible access to donation data for reporting and analysis
I would recommend Anedot highly to people running nonprofits and managing donations. The platform makes it incredibly easy to create fundraising pages and distribute them, as well as manage and analyze donation data in almost every typical way.
The results
With Anedot in place, Convention of States Action gained a reliable, responsive partner that empowered the team to better serve donors, grow recurring revenue, and work more efficiently across the organization.
Donors benefited from faster answers, greater flexibility, and a smoother giving experience, while staff gained confidence in their fundraising infrastructure.
The organization successfully expanded its monthly donor program, improved efficiency across a high volume of fundraising pages, and strengthened internal controls around data and access.
Collaboration with Anedot on product improvements further reinforced the partnership and supported long-term fundraising growth.
Outcomes:
- Stronger donor trust supported by fast, responsive service
- Growth in recurring giving through easier transitions from one-time gifts
- Improved efficiency and consistency across fundraising pages
- Better control and flexibility through role-based access and CSV exports
- Increased confidence in long-term fundraising scalability
What’s next
Looking ahead, Convention of States Action sees continued opportunities to grow with Anedot.
As they expand their recurring donor program and launch new campaigns, the team values having a partner who listens, evolves, and helps them adapt quickly.
With reliable tools and responsive support, they’re well-positioned to scale their fundraising efforts and deepen relationships with the citizens they serve.
