Convention of States Action exists to build an engaged army of self-governing grassroots activists.
They aim to:
- Grow their monthly donor base with user-friendly tools
- Ensure donors received fast, responsive support
- Find a dependable, customizable platform that scaled with their needs
Anedot’s customer service is the number one reason why I am most satisfied. They are responsive and they address any issue promptly. The President of the company has brought in top notch executives to ensure that customer service is a priority at Anedot. - Cody Czekiel, Data Analysis Manager at Convention of States Action
Challenges and goals
Before using Anedot, Convention of States Action faced several challenges in their fundraising operations.
1. Concerns about de-platforming risks: The organization was concerned about being de-platformed. They needed a partner they could trust to support their mission without unexpected service disruptions.
2. Lack of responsive support and partnership: Their previous merchant processor lacked consistent support and did not offer an easy way to request improvements or enhancements. This made it difficult to adapt and grow. The lack of responsiveness also hindered their ability to serve donors well. When donors encountered issues making a gift, such as trying to give a large donation, they expected clarity and timely answers. Delivering that experience was challenging without strong support.
3. Need for a long-term home for monthly donors: The team was looking for a permanent platform to support and grow their monthly giving program. They needed reliable infrastructure that could help transition one-time donors into recurring supporters.
4. Desire for input on product improvements: They wanted a partner that welcomed feedback and would involve them in improving the platform. Their goal was to collaborate on features that aligned with their fundraising needs and long-term strategy.
I have had needs for growing a monthly donor program that was highly effective at transitioning a donor who wished to make a one time gift and turn them into a donor who commits to monthly giving. Anedot makes this easy with Upgrades, whereas other merchant processors did not offer this. Additionally, Anedot allowed me to be part of their Beta testing and listened to my ideas and programmed the processes according to my input as a Beta tester. That was a phenomenal experience and that grew my monthly donor program exponentially. - Patty Meckler, Sr. Vice President of External Relations at Convention of States Action
Anedot’s impact on growing recurring giving and improving internal operations
Convention of States Action experienced major improvements in both donor experience and organizational efficiency after transitioning to Anedot.
1. Donor-focused flexibility: Anedot’s tools gave the team confidence that they could meet donor needs in real time. When a known supporter wanted to make a large donation, they could call Anedot and have their transaction ceiling adjusted quickly. Unlike their previous provider, Anedot was also able to process international donations, such as those from Canadian donors.
2. Recurring giving growth: With Anedot’s Upgrades, the team successfully expanded their monthly donor program and strengthened their recurring giving strategy. The platform made it simple to convert one-time givers into long-term supporters, a shift that helped build consistent revenue and deeper donor relationships.
3. Efficiency and consistency with presets: The preset option has been especially helpful for the team, given the high volume of pages they produce. Being able to make one change and have it apply across many pages has improved both efficiency and quality.
4. Control and flexibility with data: Anedot’s ability to assign unique permissions to each user strengthened internal management. The ability to export all data to a .csv file - something not every platform offers - made data exporting and analysis quick, easy, and customizable.
5. Creative campaign execution: When the team needed a donation page that embedded a video and looked like a video link when texted, Anedot collaborated with them to deliver exactly what they envisioned. This flexibility supported more personalized, donor-friendly campaign experiences.
6. Collaboration on product improvements: Anedot welcomed the team’s feedback and included them in beta testing for new features. This collaborative approach allowed the organization to shape product development in ways that aligned with their needs and helped them fundraise more effectively.
With Anedot, Convention of States Action gained a reliable, responsive partner that empowered them to better serve donors, grow recurring revenue, and work more efficiently across their team.
I would recommend Anedot highly to people running nonprofits and managing donations. The platform makes it incredibly easy to create fundraising pages and distribute them, as well as manage and analyze donation data in almost every typical way. I have not seen another fundraising platform that is as robust and user-friendly as Anedot. - Cody Czekiel, Data Analysis Manager at Convention of States Action
Looking forward
Looking ahead, Convention of States Action sees continued opportunities to grow with Anedot.
As they expand their recurring donor program and launch new campaigns, the team values having a partner who listens, evolves, and helps them adapt quickly.
With reliable tools and responsive support, they’re well-positioned to scale their fundraising efforts and deepen relationships with the citizens they serve.
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